Contact us

We are committed to ensuring that the QLDTraffic Traffic and Travel Information (TTI) products and services meet the needs of all Queensland road users.

Please select the reason for contacting us from the list below:

  • I want to report an issue with roadworks signage.

    The department welcomes suggestions for improvements at roadworks. To report an issue with roadworks signage, please email us.

  • I want to report a crash or hazard on the road.

    The main purpose of the phone service is to push information out to road users, however, it also provides road users with the ability to call 13 19 40 and speak to an operator to report an incident, hazard, pot hole, signal fault or to seek assistance should they be involved in a minor traffic incident or breakdown on a major Queensland road.

    The 13 19 40 Phone Service operates 24/7 and is accessible in all states of Australia for road users seeking to obtain traffic and road condition information on major Queensland roads.

  • The information on QLDTraffic appears to be out of date.

    You may need to refresh your page by pressing F5

    While Transport and Main Roads (TMR) aims to provide you with the latest traffic information, sometimes information may not update automatically. Often the reason for this is that you may be viewing a "cached" page.

    A cached page is a web page that you have previously viewed that has been temporarily copied either by your computer or internet service provider's server (ISP's) to enable you to load the page quicker next time.

    By clicking refresh on your web browser, you will be able to re-load the page and view any updated information. Alternatively, you can clear the cache by following your web browser's help instructions or referring to your ISP for help.

  • I would like information about past road closures and traffic events.

    Make an online enquiry via the Transport and Main Roads (TMR) website for information about past road closures and traffic events.

  • How do I access QLDTraffic JSON feeds?

    JSON feed information can be located on our Developers & Data page.

  • I can't locate the road I am looking for?

    The QLDTraffic website presents the Official Road Name as well as up to two (2) Aliases (local road names).

    The road names that appear in brackets in some of the descriptions and/or after some of the official state-controlled road names are local road names known as aliases. In most cases, these are road names that are more commonly known amongst the locals.

    The QLDTraffic website currently displays a maximum of two (2) local names (aliases) after the official state-controlled road name in brackets (i.e. state controlled road (local name 1, local name 2)).

    You are able to search for traffic and road events using local road (alias) names. It is important to remember that a local road name may not be considered an alias or be currently available for selection.

    The QLDTraffic website uses a number of data sources to present the local road name (alias) information. Occasionally, a user may note some inconsistent data with a local road name (alias) and can provide this feedback via email.

  • How do I get official traffic information on Twitter?

    You can find a list of our Twitter traffic information accounts on the Social media page.

    You do not need a Twitter account to view our Twitter feeds. But, if you do have you own account you can follow us and get notifications from any number of our feeds simultaneously.

    To get Twitter notifications about traffic alerts from us, you will need to follow one or more of our accounts and set your notification preferences in the Twitter app.

    See our Social media page for more information.

  • Other...

    Visit our Frequently asked questions page for other commonly asked questions or queries regarding the QLDTraffic products.

By phone - For immediate access to information on road and traffic conditions or to report an incident, please contact us via the 13 19 40 Phone Service.

By e-mail - To provide feedback or to make an enquiry (non urgent) relating to QLDTraffic, please e-mail us.